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HVAC Repair Company Jennings Heating & Cooling Overcomes Challenges Faced During the COVID-19 Global PandemicHVAC Repair Company Jennings Heating & Cooling Overcomes Challenges Faced During the COVID-19 Global Pandemic

As a company spokesperson noted, COVID-19 is by far the biggest challenge that the team from Jennings Heating & Cooling has encountered in recent years.

"We didn't know what to expect and, like all businesses, we were concerned for what was next," the spokesperson noted, adding that as a team, employees pulled together to support each other and continued to provide excellent service.

One way that Jennings Heating & Cooling was able to stay open during the pandemic was with the launch of Virtual Advisor, a program that allowed the company's technicians to remotely troubleshoot, evaluate and diagnose issues whenever possible. Foraker was able to offer this innovative virtual visit at no charge to new and existing customers during the pandemic.

"The virtual visit was intended to provide troubleshooting assistance and offer solutions for some of the more common and simple HVAC equipment problems and failures," the spokesperson noted, adding that during the virtual visit, the advisor could also provide estimates for service.

If the issue could not be resolved during the virtual visit, an on-site service would then be scheduled, and conducted in an extremely safe way with a number of safety measures in place.

For example, in addition to social distancing, the technicians wear shoe covers, latex gloves and a face mask, and will also disinfect every surface that they come in contact with during the service call. They also provide customers with a disposable stylus that they can use to sign for payments and repairs.

https://docs.google.com/presentation/d/1aPtc6NECGxbLP-wpZEG0k3o0zCyyXmaz3nqzCM8y_N8/edit?usp=sharing



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